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How does a company send an e-learning request to non-RIW cardholder?
This instruction is for companies who wish to enrol non-RIW cardholders into an e-learning course. This can be achieved via a Service Request initiated from the RIW website.
Step 1: Complete Service Request
Go to https://www.riw.net.au/contact-us/request-a-service/ and choose E-Learning Request for Non RIW Cardholder from the drop down menu.
Step 2: Complete details
Complete the details on the service request form, noting all fields with an asterisk(*) are compulsory. Select the appropriate course from the Course Name drop down. Click Submit when complete.
Step 3: Email is sent to worker
Once the request has been submitted, a ticket will be raised with the RIW Service Desk, who will enrol the non-RIW cardholder into the RIW System. Once the non-RIW cardholder has been enrolled, the RIW System will send an email to the non-RIW cardholder with their login details.
Step 4: Worker logs in
The non-RIW cardholder can now click on the provided link, which will take them to the e-learning platform. They can log in with the username and temporary password assigned in their activation email. Once logged in, they will be immediately be prompted to set a new password by entering the current password (the default as per the activation email), and then the new password. Click Save changes when complete.
Step 5: Workers accesses E-Learning Preferences
The non-RIW cardholder will then be taken to their preferences. Click on the Dashboard menu item to proceed.
Step 6: Worker chooses course
The screen will then surface all the available e-learning courses available to the non-RIW cardholder. Click on the course folder to access the course.
Step 7: Worker commences course
Click on the course title to commence the course, or if required, view and download the course certificate once completed.
IMPORTANT: Certificates should be downloaded and stored somewhere for safe-keeping in the event a non-RIW cardholder becomes an RIW cardholder, at which time, the competency can be uploaded to the new cardholders profile in the RIW System.
To begin the course, click on the Enter button.
NOTE: You may be required to enable pop-up windows when clicking the Enter button. To enable this, click Options in your browser and then Allow pop-ups for elearning.riw.net.au. Alternatively, you can opt to launch manually (if directed by your browser).
Step 9: Course is completed
Once the course has been completed, the non-RIW cardholder will be taken back to this screen. The Non-RIW Cardholder can download the certificate of completion by clicking on the Course Name with the Certificate Icon.
Step 10: Obtain certificate
Click on the Get your Certificate button. Once clicked, a PDF will be opened with the Non-RIW Cardholder’s Certificate of Completion. This document can be downloaded directly to your desktop or nominated file location.
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