How does a company add a new competency to a cardholders profile?

This article details how a company can add a new competency to a cardholders profile, whether it be a National, Network, Employer, Project, Site or Zone based.



NOTE: RIW System Users may only upload competencies relevant to their RIW System User Role. Refer to the RIW User Role Permission Matrix for more information.


All competencies awarded in the RIW System must meet the minimum acceptance criteria as defined by the RIW Business Rules.  Please refer to the RIW Business Rules to ensure the evidence uploaded meet these requirements.



This instruction applies to the following RIW System User Roles:

  • Employer Admin 
  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment
  • Employer Admin  - No Payment (Premium Functionality Employer)
  • Advanced Project Administrator
  • Project Administrator
  • Site Administrator
  • Authorised Health Professional
  • Registered Training Organisation
  • Access Controller

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your Employer Administrator credentials.


Step 2: Search for cardholder

Click on the People tab and then the Search For My People shortcut.


Step 3: Enter cardholder details

Enter cardholder details into the search field, or leave blank and click on search to bring up the entire workforce. Select the cardholder you wish to allocate a competency to by highlighting their name and clicking on the Edit button.



Step 4: Assign competency from the job role

To assign a competency directly related to a job role, click on the Job Roles menu on the left hand side menu menu (if not related to a job role, go to Step 8). Find the competency you wish to provide evidence for in the Missing or Invalid Competencies column, and click on the competency name (example selected is Safely Access the Rail Corridor).




Step 5: Award competency

Clicking on the competency name will display the Award Competency screen, pre-populated with the competency name. Amend the Award Date to the date the competency was awarded, then click on Select Files to upload the required evidence.



Step 6: Upload evidence

On the Select Files pop-up upload evidence if requested by the RIW system. Browse for the file on your computer and click OK once uploaded. 



Step 7: Add competency

On return to the Award Competency screen, and before clicking Add to finalise the competency upload, you can elect to Fast Track competency verification in 8 business hours for $55+GST. Please note that if you choose to fast track, the one fee will cover up to 20 competencies for each worker. Continue to add fast track competencies to the Shopping Basket, but don’t elect to pay until all competencies are added.


By default, Standard verification will apply, which will be processed within 2 business days.



Step 8: Add competency via cardholders profile

If the competency does not relate to a job role, then you can also add the competency direct on the relevant Competencies tab (Network, National, Employer, Project, Site or Zone) on the left hand side menu. Begin typing the competency name in the Competency field to find the competency to allocate. A drop down menu will appear when you start typing. Follow Steps 5 to 7 above to enter the competency award date and upload evidence files if required.



Step 9: View verification status

To view the verification status, click on the Evidence Verification shortcut on the Main Dashboard.



If a competency is rejected, please refer to the article How does a company manage a rejected competency?.



Video - Assigning / Suspending Competencies




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077450


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