How can a company manage colleague logins or add another RIW System User?


RIW System users are individuals within a company or organisation who are required to use the RIW System. This instruction demonstrates how to add or remove RIW System Users.


Please refer to the RIW Knowledge Centre article How to create multiple user roles for the same user? if you require a user to manage multiple logins.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk
  • Network Manager
  • Project Admin
  • Site Admin
  • Training Provider User


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.


Step 2: Manage Colleague Logins

Click on the My Account tab and select the Manage Colleague Logins shortcut on the dashboard.



Step 3: Add new RIW System User

To add a new user, click on the Add button.




Step 4: Create Colleague User Account

On the Create a Colleague’s User Account screen, fill in the required information by choosing the appropriate User Role, and then entering the user’s first name, surname, email address and user name.  Click save when complete.



The new user will receive an email to activate their account and set their password, granting them access to the RIW System.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077467


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