How can a company manage colleague logins or add another RIW System User?

RIW System users are individuals within a company or organisation who need to use the RIW System. This instruction demonstrates how to manage colleague logins and add or remove system users.

Please refer to our article How to create multiple user roles for the same user? if you require a user to manage multiple user permissions on the same login.

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk
  • Network Manager
  • Project Admin
  • Site Admin
  • Training Provider User


Go to and login with your credentials.


Click on My Account > Manage Colleague Logins.


On the Manage Colleague Logins screen, click on the Add button.


On the Create a Colleague’s User Account screen, fill in the required information by choosing the appropriate User Role, and then entering the user’s First Name, Surname, Email Address, Mobile Number and User Name.

You will only be able to add the user role(s) applicable to your permission. Refer to the matrix at the end of this document for the permissions your role can create.

Click Save when complete.

The user will receive an email to activate their account and set their password, granting them access to the RIW System.

RIW user role creation permission matrix

The table below outlines RIW System user roles and the corresponding user roles they can create using the Manage Colleague Logins function described above.

Article link:

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.