How does an Authorised Health Professional record a medical result?

The Medicals home screen allows an Authorised Health Professional to view and record medical and D&A test results for cardholders. From here, medical and D&A results are recorded. Historic results recorded by the logged in user and their colleagues can also be viewed. 

Step 1

Go to and log in using your AHP credentials. 

Step 2

Click the Record Medical Result button in the Medicals shortcut box on the Main Dashboard to display the following screen:

Step 3

To search for a cardholder enter the cardholders surname, RIW number and date of birth.  

Note: all details must be entered correctly to access the cardholder’s profile. 

Click search to display the cardholder details.

Step 4

Highlight the cardholder and click Select to access the cardholders profile and record the medical result.

Step 5

When the cardholders profile displays, click on the Record Medical Result icon.

Step 6

The Record Medical Results screen will display. Enter all mandatory data fields marked with a red asterisk (*).

The cardholder’s details and name of the logged in AHP user and their organisation will be automatically populated on the form, as well as today’s date for the Examination Date and the appropriate Expiry Date. This is calculated based on the age of the cardholder and on the examination date (refer to section 4.1 Medical categories and expiry calculations for more information). If the examination date was earlier than today, it can be amended, and the auto-calculated Expiry Date will be updated accordingly.

Enter all the remaining relevant information into the appropriate fields, selecting the Type of Medical, Result and Medical Level and Colour Vision from the dropdown lists presented. Be sure to complete all the mandatory fields marked with a red asterisk (*). Supporting documentation (maximum file size 10Mb) must also be attached to the record in the following formats: PDF, JPG, JPEG or PNG.

Note: The medical certificate will not be valid until an attachment has been added. Until then, any previous medical will apply when determining competence or role validity.

Add any Notes (not clinical information) by typing in the text box provided. 

If it is appropriate to specify one or more Work Restrictions, tick the relevant checkbox(es). If Must Be Accompanied is ticked, the user will be prompted “Have you discussed with your CMO?”, which is a prompt for the AHP to contact the Chief Medical Officer to discuss if any notes needed to be included with the work restriction.

The list of Work Restrictions can be updated after submission if required, by contacting the RIW Service Desk on 

Note: The Medical Level selected can impact the cardholder’s competency and job role validity and is described in more detail in section 4 Background above.

When all the information has been entered correctly, click the Save button and confirm the result, when prompted.   

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