Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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What is the Permission Access Agreement (PAA)?
The Permission Access Agreement (PAA) serves a number of purposes, including informing Rail Industry Workers and other system users entering and accessing personal information into the system about:
- the purposes of the RIW Program and why information is collected;
- the types of information collected for the RIW Program;
- the way personal information is stored, used, managed and deleted;
- who may access the information and the circumstances they can do that under
The PAA provides assurance to RIW cardholders that their personal information is used, stored, handled and disclosed for the RIW Program in a controlled manner. Acceptance of the terms of the PAA ensures:
- that users enter complete, accurate and up to date information into the system;
- responsible use of RIW cards
Metro Trains Australia (MTA), as the provider of RIW Program Services, is obligated to comply with all applicable laws, including data privacy and security requirements. All RIW participants must provide consent for MTA to store their data – this consent must be given by the cardholder in order to maintain their RIW card. If a cardholder does not accept the terms of the PAA, they will not be able to access or use the RIW System as their profile will be deleted.
The PAA is accepted by a cardholder when creating their myRIW account. Please refer to How does a cardholder create a myRIW account?
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