Kiosk error message - Database Error Sync: Please, relaunch the kiosk or contact Tech Support to fix the database

Error MessageDatabase Error Sync: Please, relaunch the kiosk or contact Tech Support to fix the database


This message implies that the Kiosk could not connect to a network upon restarting. 


Most likely, if the Kiosk is connected to a modem/router directly, this issue may present if the internet does not connect before the application launches. 


The system currently deploys a delay to the application in order to minimise this issue to ensure ample time for the internet to connect. 


To rectify the issue, follow steps below first.  If issue persist contact the RIW Service Desk for support.

 

Troubleshooting steps

  • Open Kiosk door 
  • Restart PC device (little black box inside kiosk – button should be on the side)
  • Wait for device to restart and launch     
  • Confirm network is still available (check router lights are flashing green)
  • Check to see if database error sync is resolved.

 

NOTE: Avoid restarting the kiosk directly from the powerpoint, which will also restart the router.  Routers can sometimes take up to 10 minutes to connect.


Still not working?

  • Please raise a request for maintenance by going to the RIW BOT located in the bottom right hand corner of the RIW website
  • When the BOT appears, please choose the Service Requests menu item, enter in your contact details and then choose the Hardware Maintenance Request option when prompted. Complete the request and submit for action by the RIW Service Desk.




Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.