Error Message

Database Error Sync: Please, relaunch the kiosk or contact Tech Support to fix the database

This message implies that the Kiosk could not connect to a network upon restarting. 

Most likely, if the Kiosk is connected to a modem/router directly, this issue may present if the internet does not connect before the application launches. 

The system currently deploys a delay to the application in order to minimise this issue to ensure ample time for the internet to connect. 

To rectify the issue, follow steps below first.  If issue persist contact the RIW Service Desk for support.

 

Troubleshooting steps

• Open Kiosk door. 
• Restart PC device (little black box inside kiosk – button should be on the side).
• Wait for device to restart and launch.     
• Confirm network is still available (check router lights are flashing green).
• Check to see if database error sync is resolved.

 

NOTE: Avoid restarting the kiosk directly from the powerpoint, which will also restart the router.  Routers can sometimes take up to 10 minutes to connect.

Still not working?

If the kiosk is still not functioning after attempting the troubleshooting tips above, please raise a RIW Hardware Technical Support Request at https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the below screenshot: 

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RIW Knowledge Centre article link:

https://support.riw.net.au/support/solutions/articles/51000138788

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