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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How can a company view their payment history?
This article details how a company can view their payment history and filter the results to operationally assist in the management of payments.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Payment History shortcut
Click on the Payment History shortcut on the main dashboard, or alternatively, the Payment History tab on the top menu.
Step 3: View Payment History
The Payment History screen will appear and provide the first 25 results. You can access further results by using the navigation controls at the bottom of the list.
Step 4: Filter Results
Results can be further filtered by adjusting the search criteria or using the dropdown selections in the following fields:
Filter by Date
Add a From Date and a To Date to limit the number of results displayed. This is performed by selecting dates from the drop down calendar. |
Filter by Item Type
The drop down under this field provides the following selections:
This will limit the number of results displayed. |
Filter by Payment Method
The drop down under this field provides the following selections:
This will limit the number of results displayed. |
Filter by RIW Number
Enter a specific RIW cardholder number to limit the number of results displayed. |
Filter by Order Number
Enter a specific Order Number to limit the number of results displayed. This filter is only available to Premium Functionality Employers with POA access. |
Step 4: View item
Clicking on a line item and the View icon will allow an RIW System User to view the order details for the transaction.
This will open in a separate browser window/tab and show the MTA Order Confirmation with full detail of the transaction.
Close the window when complete, and return to the RIW System Payment History page to continue monitoring payment histories.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000141424
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