How can a company view their payment history?


This article details how a company can view their payment history and filter the results to operationally assist in the management of payments.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Payment History shortcut

Click on the Payment History shortcut on the main dashboard, or alternatively, the Payment History tab on the top menu.



Step 3: View Payment History 

The Payment History screen will appear and provide the first 25 results.  You can access further results by using the navigation controls at the bottom of the list.



Step 4: Filter Results

Results can be further filtered by adjusting the search criteria or using the dropdown selections in the following fields:


Filter by Date


Add a From Date and a To Date to limit the number of results displayed.  This is performed by selecting dates from the drop down calendar.

Filter by Item Type


The drop down under this field provides the following selections:

  • Company subscription (note: this will show historical company subscription payments, which was part of the previous RIW pricing model)
  • Fast track verification
  • ID verification
  • Replacement card
  • Worker subscription


This will limit the number of results displayed.

Filter by Payment Method


The drop down under this field provides the following selections:

  • Paypal Payment
  • Pay on Account (Unpaid)
  • Pay on Account (Paid)
  • No Payment Taken


This will limit the number of results displayed.

Filter by RIW Number


Enter a specific RIW cardholder number to limit the number of results displayed.

Filter by Order Number


Enter a specific Order Number to limit the number of results displayed. This filter is only available to Premium Functionality Employers with POA access.


Step 4: View item

Clicking on a line item and the View icon will allow an RIW System User to view the order details for the transaction.



This will open in a separate browser window/tab and show the MTA Order Confirmation with full detail of the transaction.



Close the window when complete, and return to the RIW System Payment History page to continue monitoring payment histories.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000141424







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