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How can a company update a cardholders emergency contact details?
This article details how a company can update the emergency contact details for an RIW cardholder in the RIW System.
This instruction applies to the following RIW System User Roles:
- Advanced Project Administrator
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People
On the Main Dashboard, click on the Search for People shortcut.
Step 3: Search Criteria
Complete search criteria to filter the list to find the required cardholder and click on the SEARCH button.
Step 4: Edit cardholder
From the returned results, highlight the cardholder row and click on the EDIT button.
Step 5: Update emergency contacts
Click on the Emergency Contact tab on the left hand side of the page. Complete the fields. Please note that the Relationship field provides a drop down selection. Click on the SAVE button when completed.
The cardholder details have now been updated with the emergency contact details.
RIW Knowledge Centre Article Link:
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