Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How does a company view the completion status of an ID check?
After each stage of the ID check process, status emails are sent to both the system administrator who requested the ID check (e.g. Employer Admin), and the cardholder. The progress of the request can be viewed via the cardholders ID Check tab. The status of the ID check can be viewed in this tab.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People
On the main dashboard, click on the Search for My People shortcut.
Step 3: Search Criteria
Complete search criteria to find the cardholder and click on the Search button.
Step 4: Select cardholder
From the returned results, highlight the cardholder row and click on the Edit button.
Step 5: ID Check tab
Select the ID Check tab from the left hand side of the cardholder profile.
Step 6: ID check status result
The following screen shows the details displayed once the ID Check has reached the final ID Check Successful or ID Check Unsuccessful stage.
If an ID check was unsuccessful, please refer to the RIW Knowledge Centre article How does a company manage a rejected ID check or resubmit an ID check?
RIW Knowledge Centre Article Link:
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