How does a company view the completion status of an ID check?

After each stage of the ID check process, status emails are sent to both the company’s primary contact and the cardholder. The progress of the request can be viewed via the cardholders ID Check tab.   The status of the ID check can be viewed in this tab.  



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People

On the main dashboard, click on the Search for My People  shortcut.

 

 

 

Step 3: Search Criteria

Complete search criteria to find the cardholder and click on the Search button.

 

 

Step 4: Select cardholder

From the returned results, highlight the cardholder row and click on the Edit button.

 


Step 5: ID Check tab

Select the ID Check tab from the left hand side of the cardholder profile.



Step 6: ID check status result

The following screen shows the details displayed once the ID Check has reached the final ID Check Successful or ID Check Unsuccessful stage.



If an ID check was unsuccessful, please refer to the RIW Knowledge Centre article How does a company manage a rejected ID check or resubmit an ID check?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000150580


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.