How does a company monitor forthcoming and expired medicals?



Companies can monitor cardholders that are past due on their medical assessments or have a forthcoming medical assessment due.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Expiries tab

Click on the Expiries tab which is situated on the top of the screen



Step 3: Medicals tab

Click on the Medicals  tab on the left hand side of the screen.  This will populate the search results will all cardholders who have a forthcoming medical assessment due (amber) or a medical assessment which has expired (red).




Step 4: Search and filtering list

A more refined search can be applied to the list by adding search criteria to the fields and clicking on the Search button.   This list can also be filtered by clicking on the Show Forthcoming and Show Expired radio buttons.



Step 5: Cardholder record

A cardholder's record can be accessed by highlighting a record in the list and clicking the Edit button.  This will take you directly to the cardholders profile.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000151822




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