This article details how a company can request the relocation of a hardware device between sites in the RIW System. Physical movement of hardware is the responsibility of the company.

72 hours notice is required for relocation to be completed.

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This instruction applies to the following user roles:

• Advanced Project Admin
• Employer Admin (if designated as a Contractor in Charge of a project)
• Employer Admin - No Payment (if designated as a Contractor in Charge of a project)
• Helpdesk
• Project Admin
• Site Admin

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1	Go to https://www.riw.net.au/contact-us/request-a-service/ and select category & sub-category mentioned in the below screenshot:
2	Fill in the service request details, noting the mandatory fields. If moving multiple devices, a new service request should be used for each asset to be moved. When complete, click Send.
3	The RIW Service Desk will complete the request within 72 hours and confirm the device has been associated and set-up with the new site. For further instructions on setting up your hardware, please refer to: How does a company edit a Kiosk in the RIW System?

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Article link:

https://support.riw.net.au/support/solutions/articles/51000152207

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