How does a company configure site working hours rules?

The article details how the working hours for sites can be configured to control the access and the hours worked by cardholders.  Please also refer to our RIW Knowledge Centre article Shift Management - How are open shifts closed in the RIW System? for more information about automatic rules that are in place to manage open shifts.

Working Hour Rules is defined as maximum allowable working hours over a defined period, minimum rest period between shifts and maximum mid-shift break at site level and applied to all methods of swipe-ins to a site.  When working hour rules have been set for the site and a cardholder does not meet these requirements, the cardholder will be automatically denied access to the site as detailed in our article RIW App for Access Controllers, and in particular the section on Deny/Restricted Access - Outside Working Hour Rules.

When updating site requirements in the RIW System, it can take between 15-30 minutes for any changes to be transferred to a Kiosk or Tablet device, such as site entry rules, working hour rules, site briefings or site inductions. Sites should assess the risk between when the change is made in the RIW System to when it is available in the Kiosk and determine whether alternative access control measures are required during the update period.

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk
  • Project Admin
  • Site Admin


Go to and log in using your credentials.


Click on Administration > Site.


On the Site screen, select the site by highlighting the row and click Edit.


Click on Working Hours Rules from the left-hand menu and complete the fields in the box:

  • Apply Working Hours Rules? - when all the rules have been set, tick this checkbox for the rules to be applied to the selected site. If left unchecked, all rules entered will remain when the record is saved and can be checked later at the appropriate time.
  • Maximum Hours Worked - in the free-text box, type in the maximum number of hours an individual is allowed to work on site during a set period, e.g. 10.
  • Over What Period? (Hours) - in the free-text box, type in the number of hours the maximum hours worked rule should cover, e.g. 24.
  • Minimum Rest Period (Hours) - in the free-text box, type in the minimum number of hours rest a worker should take between shifts, e.g. 12.
  • Maximum Mid-Shift Break (Minutes) - in the free-text box, type in the maximum number of minutes per break an individual is allowed to take during a shift at one time before the minimum rest period rule is applied on next swipe in, e.g. 60.

The numbers entered in each of the rules fields can be increased or decreased by clicking in the relevant text box and using the up/down arrows. 

When the rules have been defined, click Save.

When working hour rules have been exceeded by a cardholder, a notification will be sent to designated site contacts and network contacts.

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