What alerts are sent to kiosk site contacts?


SMS and/or email alert messages are sent in the following circumstances to the specified people where a swipe event occurs via a RIW System enabled Kiosk or Tablet solution.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Project Admin
  • Site Admin


Worker Denied Swipe In (BAC Non-Negative result recorded):

Sent to: Defined Kiosk site contacts


Visitor Swipe In:

Sent to: Host selected 


Visitor Denied Swipe In (BAC Non-Negative result recorded):

Sent to: Host selected


Visitor Denied Swipe In (Host not swiped in):

Sent to: Host selected


Worker Denied Swipe In (outside working hours rules):

Sent to: Defined Kiosk site contacts 


Site Placed in Status: Evacuation Mode:

Sent to: All cardholders and visitors currently swiped in at the site placed in Evacuation Mode, whether swiped in via Kiosk or via other method. 


Worker or Visitor Swiped Out via Muster List (where swiped in via Kiosk):

Sent to: cardholders or visitor swiped out.

 

To set up site contacts for an RIW System enabled Kiosk or Tablet solution, please refer to our RIW Knowledge Centre article 

How does a company configure kiosk site contacts?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000152329



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