SMS and/or email alert notifications are sent to designated site contacts when a triggered swipe event occurs in the RIW System.

To set up a designated site contact, refer to our article How does a company add site contacts?

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This instruction applies to the following user roles: 

• Site contacts

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Site Kiosk Deny Reasons

• Cardholder missing job role or competency requirements
• Cardholder no primary employer
• Cardholder subscription expired
• RIW card cancelled
• RIW card expired
• Network, National or site block exists
• Fatigue breach (outside working hour rules)
• Breath alcohol non-negative result recorded
• Visitor pass not valid for site
• Visitor pass invalid date
• Visitor pass cancelled
• Visitor pass limit exceeded
• Visitor - host not on site

Access Controller Deny Reasons (RIW App or Web Card Reader)

• Cardholder missing job role or competency requirements
• Cardholder no primary employer
• Cardholder subscription expired
• RIW card cancelled
• RIW card expired
• Network, National or site block exists
• Fatigue breach (outside working hour rules)
• Risk Assessed Swipe In (override denied swipe)
• Cardholder manual deny reason
  • Appears unfit for duty
  • Does not hold correct competencies
  • Does not hold correct roles
  • Inadequate PPE
  • Inappropriate behaviour
  • Other Network block
• Visitor manual deny reason
  • Appears unfit for duty
  • Does not hold correct competencies
  • Does not hold correct roles
  • Inadequate PPE
  • Inappropriate behaviour

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Article Link:

https://support.riw.net.au/support/solutions/articles/51000152329

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