How does a company update their company details in the RIW System?


Company details can be updated in the RIW System by Employer Administrators via the My Account tab.



This instruction applies to the following RIW System User Roles:

  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: My Account tab

Click on the My Account tab which is on the top of the screen.



Step 3: Edit My Contacts/Offices shortcut

Click on the Edit My Contacts/Offices shortcut.



Step 4: Details tab

The Details tab will default.  This is an optional tab where information regarding your organisation can be recorded for Service Desk reference.  Once completed, click on the Save button.



Step 5: Offices tab

This tab allows for further office locations to be added and existing office details edited.  Offices can also be deleted from this tab.



Step 6: Adding an office

Click on the Add button and complete the Create Office box, then click the Save button.



Step 7: Editing office details

Refer to Step 5. Highlight the office record required and click on the Edit button.



Edit the details in the Edit Office box and click the Save button.





One of the office records needs to have the Is Billing Address box ticked.



Step 8: Contacts

Contacts for the company can be added, edited and deleted by clicking the Contacts tab.  




Please note that one contact has to be nominated as the Primary Contact for the company. Also, adding a contact does not provide them with RIW System Access.  To add another RIW System User, please refer to our RIW Knowledge Centre Article How can a company manage colleague logins or add another RIW System User?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000152364



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