Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
How to reset an RIW System User password
RIW System Users can assist colleagues by triggering the reset password process. This will send an email to a colleague with a link to reset their password.
This instruction applies to the following RIW System user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Network Manager
- Project Admin
- Site Admin
- Training Provider User
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: My Account tab
Click on the My Account tab which is on the top of the screen.
Step 3: Manage Colleague Logins shortcut
Click on the Manage Colleague Logins shortcut.
Step 4: Manage Colleague Logins listing
A list of all the company's users will appear. The selection can be narrowed by populating the Search field and clicking on the Search button.
Step 3: Resetting the password
Select the correct colleague by highlighting the row, then click on the Reset Password field. This will send an email to the administrator which will include a link to reset the password.
RIW Knowledge Centre Article Link:
Did you find it helpful? Yes NoSend feedback