How to reset an RIW System User password

RIW System Users can assist colleagues by triggering the reset password process.  This will send an email to a colleague with a link to reset their password.

This instruction applies to the following RIW System user roles: 

  • Advanced Project Admin
  • Employer Admin 
  • Employer Admin - No Payment
  • Helpdesk 
  • Network Manager 
  • Project Admin 
  • Site Admin 
  • Training Provider User

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: My Account tab

Click on the My Account tab which is on the top of the screen.

Step 3: Manage Colleague Logins shortcut

Click on the Manage Colleague Logins shortcut.

Step 4: Manage Colleague Logins listing

A list of all the company's users will appear.  The selection can be narrowed by populating the Search field and clicking on the Search button.

Step 3: Resetting the password

Select the correct colleague by highlighting the row, then click on the Reset Password field.  This will send an email to the administrator which will include a link to reset the password.

RIW Knowledge Centre Article Link:

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