Overview of Medical Provider / Authorised Health Professional Main Dashboard

The Medicals home screen allows an Authorised Health Professional to view and record medical and drug & alcohol (D&A) test results for cardholders. From here, medical and D&A results are recorded. Historic results recorded by the logged in user and their colleagues can also be viewed. 

In instances where a D&A result has been recorded incorrectly, a delete option is available.

Medical certificates cannot be deleted via the RIW System. A service request to the Helpdesk has to be completed and submitted for deletion. Please refer to our RIW Knowledge Centre article How does an Authorised Health Professional delete a medical assessment from the RIW System uploaded in error?

This instruction applies to the following RIW System User Roles:

  • Medical Provider User

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 

Step 2: Main dashboard

The main dashboard appears.  From here, Medical Providers Users can record or view a medical result, or record, view or delete a D&A result.

For more information, please refer to our RIW Knowledge Centre Articles:

RIW Knowledge Centre Article Link:


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