How does a RIW System User change their own password?


This article details how a RIW System User can change their password in the RIW System.


Cardholders can change their myRIW password by following the instructions in How does a cardholder change their password in myRIW


This instruction applies to the following user roles:

  • Advanced Project Admin
  • Assessor
  • Client Manager
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin
  • Training Provider User
  • Medical Provider User

1


Go to https://app.riw.net.au and log in using your credentials.

2


Click on My Account > Change Password.

3


On the Change Password screen enter your current password in the Old Password field, and then enter the New Password and Confirm Password. Tick the I'm not a robot checkbox, follow the prompts and then Save.




Note: the password must be at least 10 characters long and contain at least 1 uppercase, 1 lowercase, 1 numeric character and 1 symbol character.  



4


The system will prompt you to log in again using your new password.


Article link:

https://support.riw.net.au/support/solutions/articles/51000152360

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