How to add, edit or delete a Training Provider User

Registered Training Providers can manage multiple RIW System User accounts.  Training Provider RIW System User accounts can be added, edited and deleted within the RIW System.

This instruction applies to the following RIW System User Roles:

  • Training Provider User

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: My Account tab

Click on My Account tab which can be found at the top right hand side of the screen

Step 3: Manage Colleague Logins shortcut

Click on the Manage Colleague Logins shortcut.

Step 4: Adding an administrator account

Click on the Add button.

Step 5: Create the administrator account

Fill in the new administrator details, noting that all fields marked with a red asterisk are mandatory. Please ensure the email entered is both unique to the user and correct, as an email will be sent automatically to the individual containing their username and a link to set their own password.  When creating a new username, it must be unique and have a maximum of 20 characters.

Select Save when complete.

Make sure that the email address is accurate as this is where the password setting link will be sent.

Step 6: Editing an RIW System User account

Go to Step 4.  Highlight the user requiring amendment and click on the Edit button.

Step 7: Editing details

The Edit Colleagues' Logins box appears.  Amend the appropriate fields as required and click on the Save button when complete.

Note: The username and training provider fields cannot be changed.

The RIW System automatically locks out a Training Provider User if they enter incorrect login details five times.  If an user does become locked out, the Is Locked out? box will be ticked. Simply remove this tick to re-enable their account. This box can also be ticked to disable access for an user if required

Step 8: Deleting an administrator account

Go to Step 4.  Highlight the user required and click on the Delete button.

A confirmation box will appear.  Click OK to confirm.

RIW Knowledge Centre Article Link:

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