How does an Access Controller award a competenc in the Web Card Reader?


An Access Controller can award certain competencies to RIW cardholders through the Web Card Reader. 



This instruction applies to the following RIW System User Roles:

  • Access Controller


Step 1: Log in to the RIW System

Go to https://app.riw.net.au click on the Web Card Reader link, or alternatively, go direct to the Web Card Reader at https://cardchecker.riw.net.au/login.

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Step 2: Accessing Web Card Reader

Follow the instructions for initialising the Web Card Reader in the RIW Knowledge Centre Article How to use the Web Card Reader, as these steps can be quite detailed for first time use.





Step 3: Competencies tab

To award a competency to a cardholder, select the Competencies tab once in the Web Card Reader.  Click the Choose Competency button.




Step 4: Choosing the competency

The Available tab is selected by default:.  Click the Swipe In button to present a set of card read options:



Click on Category. Scroll through the alphabetical list presented and select the relevant one.


The competencies linked to the selected category will be retrieved from the RIW system. To access this list, click on Competency and select the required item from those presented.


When a competency has been selected, click the now active Proceed button.


Step 5: Confirm the competency

The details of the competency will appear at the top of the screen.


Click the Award button to display the award mode options.



Step 6: Award Mode Options

Select the appropriate icon (Camera, QR Scanner or Forgotten Card) and read/retrieve a cardholder’s card, following the onscreen instructions. 



Step 7: Adding competency evidence / Award

Once the card has been read, the cardholder’s details will be presented with the opportunity to add evidence, if desired. To do so, click the Add Evidence button and then Browse to locate the evidence file on your PC.


Note: The Web Card Reader only supports evidence files in .jpg and.png formats and a maximum file size of 5Mb.


Next, click the Add button then Award



Mobile View



When adding evidence on a mobile device, there is an additional option to use the device’s camera to take a photo of any supporting evidence.



Step 8: Confirmation of Award

Once the card has been read, the cardholder’s details will be presented with the opportunity to add evidence, if desired. To do so, click the Add Evidence button and then Browse to locate the evidence file on your PC.



Mobile View




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154819




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