How does a Premium Functionality Employer suspend or restore an employer competency?


Premium Functionality Employers can suspend and restore employer based competencies held by cardholders.


Note: Employer competencies cannot be suspended by the RIW Service Desk.  This is a function that only Premium Functionality Employer Administrators can perform for their own competencies.



This instruction applies to the following RIW System User Roles:

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search My People shortcut

Click on the Search My People shortcut from the main dashboard.



Step 3: Search for the cardholder

Use the Search criteria to find the cardholder's profile.  from the returned list, highlight the cardholder's row and click the Edit button.  The cardholder's profile will appear.




Step 4: Employer Competencies tab

Click on the Employer Competencies tab to generate a list of the competencies.



Step 5: Employer Competencies list

Locate the competency to be suspended from the list.  Click on the Suspend/Restore a Competency button.



Step 6: Suspend the competency

Click on the Suspend link next to the competency to be suspended.



Step 7: Suspend/Restore a Competency reason

Complete the Suspension Reason from the drop down reasons and click the Save button.



Step 8: Restoring an employer competency

From Step 5, click the Suspend/Restore a Competency button.




Step 9: Restore an employer competency

Click on the Restore  link next to the competency to be restored



The competency has now been restored.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000155103



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