How does a company primarily employ a cardholder who they secondarily employed?


All cardholders in the RIW System must have a current Primary Employer to have authority to work. Therefore, where a cardholder is shared and the primary employment is terminated, the following functionality is provided to assist secondary employers to employ the cardholder in a primary capacity.


On termination of the primary employment, an email is sent to the Primary Contact of the cardholders' Secondary Employers, alerting them that a leave date has been applied to the cardholders primary employment relationship.


As a cardholder can have up to two Secondary Employers in the RIW System, either Secondary Employer then has the option to become the Primary Employer on a first come, first served basis. 


Note: If in the interim another new company employs the cardholder, this new company will automatically become the Primary Employer. As standard for a Primary Employer, the right to set the Share Employment flag lies with them, so it would be possible in such a situation for a new Primary Employer to deactivate the Share Employment setting on the cardholder’s record. At which point, any secondary employment opportunities are immediately terminated.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment

Step 1: Email is received

When a primary employment relationship is ended, the Secondary Employer will receive an email notification similar to the following:



If the Secondary Employer wishes to now make this cardholder a primary employee, follow the steps detailed below.


Step 2: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 3: Search My People shortcut

Click on the Search My People shortcut from the main dashboard.



Step 4: Search for the cardholder

Use the Search criteria to find the cardholder's profile.  From the returned list, highlight the cardholder's row and click the Edit button or double click on the cardholders name.  The cardholder's profile will appear.




Step 5: Employment History tab

Click on the Employment History tab on the left hand side menu.



Step 6: Make Primary Employer

The Employer section details the current employment relationships for the cardholder. The company will now be given the option to make the employment relationship a primary one. First, click on the row where the company name is listed, and then click on Make Primary Employer.


Once clicked, a confirmation box will appear. Click OK to confirm.



The employment relationship flag will now show as Primary Employer.  The company now has full access rights to the cardholders profile, including being responsible for payment of their cardholder fees.



Changing from Secondary to Primary can only be done if there is no other Primary Employer in for this cardholder in the RIW System.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/en/support/solutions/articles/51000155133



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