How does a company monitor association requests?


Association requests sent to cardholders can be monitored from the Approvals tile on the Main Dashboard.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only 


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Association Approvals shortcut

Click on the Association Approvals shortcut on the main dashboard



Step 3: Monitor pending approval association requests

The Association Approvals screen will default to the Pending Approval menu, listing all association requests that are currently pending approval. 


Association requests will expire 30 days after issue.


If required, an association request can be resent to a cardholder by highlighting the cardholders details and clicking the Re send initial Association Request Email button.  Please check that the cardholder's email address is up to date and correct before resending the association request.




Note: If a cardholder swipes into a site that the company/Contractor in Charge manages, and has a pending association request from the company/Contractor in Charge, then automatic approval of the association request will occur.  



Step 4: Monitor approved association requests

The Approved menu lists all cardholders who have approved an association request in the last 90 days.  



Step 5: Monitor rejected association requests

The Rejected menu lists all cardholders who have rejected an association request in the last 90 days.  Where an association request has been rejected, the RIW System User will be unable to view the cardholders profile.


 


Step 6: Monitor expired association requests

The Expired menu will list all cardholders who have not accepted an association request in the last 30 days.  Cardholders under this menu will continue to be displayed for 90 days from the initial association request.


If an association request needs to be resent, highlight the cardholders name and click on Re-send Association Request Email.  Please check that the cardholder's email address is up to date and correct before resending the association request. 


 



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000161044



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