How can a company resend an association request?


This article details how you can resend an association request to a cardholder.


An association request will be sent to the email currently recorded on the cardholders profile. Ask the cardholder to check and update their email contact details if they still have not received the request.


This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment


1


Go to https://app.riw.net.au and log in using your credentials.

2


Click on the Association Approvals shortcut on the dashboard.



3


On the Association Approvals screen locate the cardholder you wish to resend the association request to, highlight their details and click on Re-send Association Request Email.



4


An association request email will be resent to the cardholder, which is confirmed by a pop-up screen as follows. Click OK or Close to confirm.



When the association request has been accepted, you will receive notification on email that it has been accepted.

Note: If a cardholder swipes into a site that the company manages and has a pending association request from the company, automatic approval of the association request will occur.



You can direct cardholders to How does a cardholder accept or reject an employment or association request in myRIW? for further guidance.


For more information on managing association requests, refer to How does a company monitor association requests?


Article link:

https://support.riw.net.au/support/solutions/articles/51000309284


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