This article will detail how a cardholder can update their communication preferences in myRIW

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This instruction applies to the following RIW System User Roles: 

• myRIW User (i.e. RIW cardholder)

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Step 1: Log in to MyRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.  If you haven't yet created your myRIW, please refer to the RIW Knowledge Centre article How does a cardholder create a myRIW profile?

Step 2: Manage my Account shortcut

Click on the Manage my Account shortcut.

Step 3: Change Notification Preferences

Click on Change Notifications Preferences shortcut.

Step 4: Update preferences

On the Change Notifications Preferences pop-up, a cardholder can toggle on and off the various RIW System notification preferences such as:

• Allow company messages in Vircarda, where a virtual RIW card has been issued - a company message is a message sent from a Network Operator or Premium Functionality Employer regarding working on their network / project / site or about a job role or competency you hold. 
• Allow notifications about employment and association request, subscription expiries, competency expiries, medical expiries and job role leave dates.

Clicking on the drop down menu beside each item allows a cardholder to choose further options:

• Do not send
• Email only
• Vircarda only
• Email and Vircarda

Once the preferences have been updated, click Save Changes.

Note: some users may experience difficulties in updating their notification preferences when using Internet Explorer. Please try in an alternative browser.

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000166611

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