How can a cardholder update their notification preferences in myRIW?




This article will detail how a cardholder can update their communication preferences in myRIW



This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)


Step 1: Log in to MyRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.  If you haven't yet created your myRIW, please refer to the RIW Knowledge Centre article How does a cardholder create a myRIW profile?



Step 2: Manage my Account shortcut

Click on the Manage my Account shortcut.



Step 3: Change Notification Preferences

Click on Change Notifications Preferences shortcut.



Step 4: Update preferences

On the Change Notifications Preferences pop-up, a cardholder can toggle on and off the various RIW System notification preferences such as:

  • Allow company messages in Vircarda, where a virtual RIW card has been issued - a company message is a message sent from a Network Operator or Premium Functionality Employer regarding working on their network / project / site or about a job role or competency you hold. 
  • Allow notifications about employment and association request, subscription expiries, competency expiries, medical expiries and job role leave dates.


Clicking on the drop down menu beside each item allows a cardholder to choose further options:

  • Do not send
  • Email only
  • Vircarda only
  • Email and Vircarda



Once the preferences have been updated, click Save Changes.


Note: some users may experience difficulties in updating their notification preferences




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000166611




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