What are the RIW Business Rules?

RIW Business Rules provide the minimum acceptance criteria for the verification of competence across RIW Program participants. This means that for every competency managed in the RIW System, a corresponding business rule is in place to provide guidance to industry on the competency acceptance requirements, expiry and upload requirements and acceptable and un-acceptable evidence examples.

The Business Rules can be accessed at https://businessrules.riw.net.au/support/solutions

Business Rules are categorised as:

  • National
  • Network
  • Principal Contractor

To search for a business rule, enter key words or the RIW System competency code into Business Rules Search, or use the category search (left hand side menu), to look for competencies categorised in National, Network or Principal Contractor.

Business Rules will also be accessible in the RIW System itself through a Business Rules BOT. Once logged in to the RIW System, you can access the Business Rules BOT by clicking on the logo below.

This logo will expand to the Business Rules BOT as show in the image below.  Similar to the Business Rules Centre, you can search for a business rule by entering key words into the Search for Answers field, or use the categories to drill down as required.

When a Business Rule is displayed, you can expand the window by clicking on the backwards/forwards arrow at the top of the screen, and you can scroll up and down to view content.

Clicking on the thumbs up and thumbs down icon provides feedback regarding the business rule.  If clicking thumbs down, you can leave your feedback or question, which raises a ticket automatically to the RIW Service Desk for action.

RIW Knowledge Centre Article Link:


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