How to place a kiosk in site closed mode

This article details how to place a RIW Kiosk into site closed mode, which means the kiosk is unable to swipe workers in or out of site.  

This could be applied by the RIW Service Desk due to an RIW System scheduled service interruption (which would be communicated prior to the event) or an unplanned service interruption. Site closed mode can also be applied by the Kiosk administrator in the RIW System.

The following site closed message will appear on a kiosk when the site has been closed.

When a kiosk is operating in site closed mode, alternative methods for swiping cardholders is advised, such as using the RIW App or Web Card Reader.

IMPORTANT: If a site has an associated turnstile, the turnstile should be manually powered down/switched off during the service interruption window.

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin (where designated as the Contractor in Charge)
  • Employer Admin - No Payment (where designated as the Contractor in Charge) 
  • Helpdesk
  • Project Admin
  • Site Admin


Go to and log in using your credentials. 


Click on Administration > Site.


On the Site screen, select the site by highlighting the row and click Edit.


Click on Kiosks from the left-hand menu.

On the Site Status drop down, choose Closed.

Click Save.

While in site closed mode, the Kiosk will be unable to support cardholder sign in / out or authority to work checks. Please use an alternative method for checking authority to work, such as using near-field communication to read RIW card data via the RIW App or the Web Card Reader.


To return the site to open, just adjust the Site Status to Open and click Save.

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