Competency Rejection Reasons and Remediation



This article provides a quick guide to competency verification rejection reasons and what remediation steps can be taken to resolve the situation.


This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment
  • Employer Admin - No Payment (Premium Functionality Employer) 
  • Helpdesk
  • Network Manager
  • Project Admin
  • Site Admin
  • Training Provider User



Rejection Reasons & Remediation


Rejection Reason

Rejection Note & Remediation

Incorrect personal details

This competency was unable to be verified as the personal details shown on the evidence do not match those recorded against the worker's RIW profile. Please either contact the issuer and submit new evidence or resubmit the evidence along with a statutory declaration.

Incorrect date of birth

This competency was unable to be verified as the personal details shown on the evidence do not match those recorded against the worker's RIW profile. Please either contact the issuer and submit new evidence or resubmit the evidence along with a statutory declaration.

Incorrect evidence

This competency was unable to be verified as the evidence provided does not meet the business rule. Please either contact the issuer and submit new evidence or contact the RIW Service Desk for further information. 

Insufficient evidence

This competency was unable to be verified as the evidence provided does not fulfil the requirements of the Business Rule. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information. 

Competency no longer awardable

This competency has been made non-awardable by the owner. Please refer to the job role screen on the worker’s RIW profile and add the correct version of the competency. Alternatively, please contact the owner of the job role for further information. 

Unit code missing

This competency was unable to be verified  as the evidence provided does not fulfil the requirements of the Business Rule. Statement of Attainments must show completion of the unit listed in the competency title in order for this competency to be verified. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Incorrect competency selected

This competency was unable to be verified  as the evidence provided does not fulfil the requirements of the Business Rule. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Evidence expired

This competency was unable to be verified  as the evidence has expired. Please contact the issuer and resubmit with required evidence. 

Evidence altered

This competency was unable to be verified  as the evidence provided has been altered. Please contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Evidence illegible

This competency was unable to be verified as the evidence provided is illegible. Please resubmit with a clearer copy of the evidence required to meet the Business Rule. 

Refer to issuer

The RIW Service Desk is unable to verify this competency. Please refer back to the organisation that issued the certificate. 

No primary employer

This competency was unable to be verified as the cardholder does not have a current primary employer. Please resubmit after the cardholder gains primary employment in the RIW System.

ID Check is pending

This competency was unable to be verified  as the cardholder does not have a current ID check. Please resubmit after the ID check has been completed.

Incorrect network for competency

This competency was unable to be verified  as the incorrect Network has been selected. This competency is defined to a specific Network and should be awarded to that Network before resubmitting. 

Must be directly awarded by issuing RTO
This competency was unable to be verified as it must be directly awarded to the Rail Industry Worker in the RIW System by the issuing Registered Training Organisation (RTO). Please contact the RTO and request they award the competency in the RIW System. Please visit Changes to how Network-based competencies are managed in the RIW System for more information.

Other - See notes

Free text for verifier to add notes.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000203174



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