Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
How are competencies created?
This article details how to request the creation of a new competency in the RIW System, which can then be used to award competencies to cardholders. The following table provides detail on the competency categories and the parties that can request their creation.
|Competency category||Applies to||Who can request / authorise|
|National||All RIW networks||National Rail Industry Worker Operations Committee or National Rail Industry Worker Matrices Committee|
|Network||A specific network||Network Operator|
|Employer based||A specific employer||Premium Functionality Employer|
|Project based||A specific project||Employer or Contractor in Charge|
|Site based||A specific site||Employer or Contractor in Charge|
|Zone based||A specific zone||Employer or Contractor in Charge|
NOTE: Only authorised representatives for each category or organisation are able to create a competency.
This instruction applies to the following RIW System User Roles:
- Network Manager
- Network Manager - Read Only
- Employer Administrator (Premium Functionality Employer)
- Advanced Project Administrator
- Project Administrator
- Site Administrator
Step 1: Raise a Service Request
Go to https://www.riw.net.au/contact-us/request-a-service/?competencymanagement.
Step 2: Complete the Service Request
Fill in the required information, noting that some fields are marked mandatory (*).
Step 3: Lodge the Service Request
Once complete, click the Send button to submit the request. The RIW Service Desk will issue a ticket number and contact the authorised representative if further information is required.
RIW Knowledge Centre Article Link:
Did you find it helpful? Yes NoSend feedback