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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Kiosk Screen Issues
Common Issues found with Kiosk Screens & how to Troubleshoot them.
TABLE OF CONTENTS
- Blank Screen
- Screen Flashing Black & White
- Screen Showing "No Input"
- Screen Unresponsive & Frozen on Startup
Front View of the Kiosk Including Internal Components
To investigate, you will need to have access to the internal cabinet of the kiosk, which is locked with a key.
Please refer to this to identify components.
Blank Screen
No Power to the Entire Unit
Check your site/premises to see if other devices/equipment are operating using power. If this is the case, you will need to wait until power is restored to your area.
Check the power board within the kiosk cabinet. The power board should have a light illuminated indicating the presence of power. If the light is not illuminated, check that the kiosk is plugged into a live GPO.
A power board with the light illuminated.
No Power to the Screen
Within the kiosk there is a power board and the screen is required to have a connection to this power board. If the cable has become dislodged or is missing, then this connection needs to be established for the screen to operate.
No Power to the PC
Within the kiosk there is a power board and the PC unit is required to have a connection to this power board. If the cable has become dislodged or is missing, then this connection needs to be established for the PC to operate and send data to the screen.
PC is Turned Off
Please make sure that the main power switch for the PC is turned on. This button is on the front of the PC component and should be illuminated blue in colour.
Screen Flashing Black & White
No Internet Connection
The screen flashing black and white during the start up phase is usually a sign that there is no internet connection to the kiosk. An article can be found here.
Screen Showing "No Input"
No Power to the PC
Within the kiosk there is a power board and the PC unit is required to have a connection to this power board. If the cable has become dislodged or is missing, then this connection needs to be established for the PC to operate and send data to the screen.
Cable Connection to the PC & Screen
A HDMI cable should be securely connected between the PC and the screen. Make sure that this connection has not become dislodged or is missing.
Screen Unresponsive & Frozen on Startup
Frozen Screen
If the kiosk is frozen on the start up screen and is unresponsive it is possible that the there is a concern with the operating system or hardware components.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000236868
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