How can a cardholder dispute or appeal a job role assessment outcome?


Where a cardholder has had a job role assessed and does not agree with the assessment outcome, the following appeals and dispute resolution process can be followed.

Complete a Service Request

The cardholder must complete a Cardholder Dispute or Appeals Service Request at https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the screenshot below, providing as much information as required to support the application. 


The RIW Service Desk will facilitate the appeal with the appropriate governing body for review. The outcome of the review is final.


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000286664

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