This article will detail changes made to the RIW System to introduce multifactor authentication.

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What has changed?

When you log in to the RIW System, we will require you to produce a combination of your username and password, and one of the following authentication methods:

• Email security code
• SMS security code
• Single Sign On (SSO) using the authenticator app

 

You will need to authenticate your profile every day you log in, or more frequently if using in-private or incognito browsing.

What do you need to do?

To best protect your account, make sure your personal contact information is up-to-date. We'll use these details to verify you.

Rail Industry Workers can update their mobile phone number and email address in myRIW.  You can also request your employer to update your contact details in the RIW System.

RIW System users can update their email address and mobile phone number now.  

You will also be able to install the Authenticator App if you wish to enable SSO. 

What if I am managing an account on someone else's behalf?

No one should be managing your account but you. Our System Access Rules clearly state that you must keep your credentials secure and not share those credentials with any other person.  As a company, if you need to create additional logins for system users, please follow our instructions on creating colleague logins. 

Rail Industry Workers should never share their credentials, even with their employer.

What do I do if my account has been compromised?

Please contact us as soon as possible so we can assist in securing your account.

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Article link:

https://support.riw.net.au/support/solutions/articles/51000309195

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