This article details how a Network Manager can add network contacts.  

A Network contact will receive email and SMS notifications when a cardholder is denied access to site on their network in excess of site working hour rules via a kiosk or an Access Controller, and when a risk assessed deny swipe override is performed by an Access Controller on the excess working hours.

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This instruction applies to the following user roles:

• Helpdesk
• Network Manager

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1	Go to https://app.riw.net.au and log in with your credentials.
2	Go to Administration > Networks.
3	Click on Contacts from the left-hand menu, and then Add.
4	On the Create Contact pop-up, fill in the First Name, Surname, Email Address and Mobile Number. Click Save.
5	The network contact will be added to the list of contacts. You can Edit or Delete a contact as required.

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Article link:

https://support.riw.net.au/en/support/solutions/articles/51000309351

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