How does a Network Manager add network contacts?

This article details how a Network Manager can add network contacts.  

A Network contact will receive email and SMS notifications when a cardholder is denied access to site on their network in excess of site working hour rules via a kiosk or an Access Controller, and when a risk assessed deny swipe override is performed by an Access Controller on the excess working hours.

This instruction applies to the following user roles:

  • Helpdesk
  • Network Manager


Go to and log in with your credentials.


Go to Administration > Networks.


Click on Contacts from the left-hand menu, and then Add.


On the Create Contact pop-up, fill in the First Name, Surname, Email Address and Mobile Number. Click Save.


The network contact will be added to the list of contacts.

You can Edit or Delete a contact as required.

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