A new design for the Rail Industry Worker (RIW) card as part of our rebranding initiative with the Australasian Railway Association has been launched. This update aims to enhance cardholder experience.

Here are some key details regarding the new RIW card design:

Card Validity: Cardholders are not required to replace their current cards unless they are expired, lost, or damaged. Both the previous and new card designs will remain valid and functional.

Card Design Variations: The new card design may vary across different workers due to the update, but it retains the same functionality and purpose as the previous design.

Functionality: The new card functions identically to the old card. There will also be no impact on the card ordering process within the system.

Reason for Change:  The redesign is part of a broader rebranding initiative by the Australasian Railway Association (ARA), the RIW Program Owner. This update aims to reflect the new brand identity and improve the visual appeal of the card.

Card Type Selection: There is no need to select a specific card type when ordering. The system will automatically issue the new design once it has been launched, and all cards issued thereafter will feature the updated design.

Below is the sample of the new RIW design: 

Article link:

https://support.riw.net.au/support/solutions/articles/51000429815

 

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