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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How does a company add a new job role to a RIW cardholders profile and send an eLearning request via the role?
This article details how a company can add a job role to an RIW cardholder's profile and initiate an eLearning request.
Note: To add a job role to multiple people simultaneously, please refer to the RIW Knowledge Centre article How can a company add job roles to multiple people?
Note: It is the Primary employer's responsibility to enrol the Cardholder into the relevant eLearning.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials
Step 2: Search for My People
Click on the People tab or use the Search For My People shortcut on the main dashboard..
Step 3: Enter search details
Enter the cardholder's details into the search field, or leave it blank and click Search to view your workforce. Select the cardholder you wish to assign a job role to by highlighting their name and clicking the Edit button.
Step 4: Add job role
Once the cardholder profile appears, click on the Job Roles tab on the left hand side menu, and then click the add button to add a new job role.
Step 5: Assign job role
In the Assign Job Role pop-up window, begin typing in the job role field. A drop-down list of available job roles will appear (e.g., V/Line - Operator). Enter a start date for the job role.
NOTE: An end date is optional but can be entered if you want the role to automatically expire on that date and become invalid.
Step 6: View missing or invalid competencies
Once a job role is selected, its associated competeicies will appear. If any required competencies are missing, a pop-up box will prompt you to either
- Cancel assigning the job role until all required competencies are attained, or
- Allocate the job role anyway, allowing the cardholder to work toward fulfilling it (recommended)
NOTE: Competencies listed as “At least one of the following” means one of the competence options must be uploaded to fulfill that group and “All of the following” means all competencies in that group must be uploaded.
Using the example below, the “V/Line - Operator” role was selected and once added it will show if the role is “Valid”, if the required “Medical” & “D&A” is held and the “Valid” competencies and
“Missing or Invalid “ competencies on the worker’s profile.
Competencies in red are missing competencies, and competencies in amber are invalid, i.e. expired or not verified and pending verification.
To add a missing competency, just double click on the red link of the required missing competence, please ensure you are selecting the correct version that corresponds back to the evidence being uploaded, this will then take you to the Add Competencies screen to add the evidence. Please refer to the article How does a company add a new competency to a Rail Industry Worker profile? for more information.
Step 7: Iinitiate an eLearning request to the cardholder
To initiate an eLearning request to the cardholder, select and highlight the role that requires eLearning i.e. the V/Line – Operator role and then select the “Request E-Learning” button”
Once requested, a pop-up box will appear and you can “Request” the desired eLearning requirement, once the “Request” button has been selected the cardholder will receive an email containing a link inviting them to complete the E-Learning course.
Note: Multiple eLearning competencies may appear in the pop-up box, only request the eLearning required for the cardholder.
Once completed the certificate will automatically be uploaded onto the workers RIW profile.
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