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How to install the Vircarda App and manage a virtual card?
This article shows you how to download and install the Vircarda App to manage your virtual Rail Industry Worker card.
A virtual RIW card is an electronic version of the physical RIW card. The virtual card can be downloaded onto a mobile device such as a smartphone by using the Vircarda App. The Vircarda App generates a unique QR code to be used to swipe in/out of a site, the same way a physical card can be used.
When you use your virtual RIW card on site, the smart QR code generated through the Vircarda App refreshes every 30 seconds or when scanned. The Vircarda app must be used to generate a new QR code each and every time a cardholder swipes on to a worksite or is requested to provide their RIW card.
When you are issued an RIW card by your employer, they can also request a virtual RIW card for you. If you have not received a virtual card invitation, please ask your employer to send you one.
This instruction applies to the following user roles:
- Rail Industry Worker
1 | When a virtual RIW card is requested for you by your employer, you will receive an email from no-reply@riw.net.au or an SMS with a link. This will provide instructions on how to download the Vircarda App and load the virtual RIW card, including an RIW registration code and PIN. If you cannot locate the email from RIW in your inbox, please check your Spam/Junk folder. |
2 | Install the Vircarda App from the App Store or Google Play, or by visiting https://www.vircarda.co.uk/the-app  |
3 | After launching the app, you will be presented with two options:
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Have a Vircarda account already?
1 | If you have a Vircarda account already, click on Login. |
2 | Enter your Email Address and Password and click Login.  If you have forgotten your details, click on the Forgotten Password or Email Address and follow the prompts. |
3 | When you have successfully logged in, your RIW card will be displayed.  To enable the card to be read by the RIW App or a Kiosk, select the Read Card option to present the smart QR code. The QR code is resizable by scaling the image using the -/+.
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I'm new here
1 | If you are new to Vircarda, click on Register. |
2 | On the Let's get started screen, enter the Registration Code and PIN which was sent to you. If you haven't received these details, please check with your employer. Your registration code must be prefixed with RIW-, as per your instruction email or SMS. Click Continue.  |
3 | If a match is found, your RIW card will now display. If it is not your card, click on Not Your Card?  |
4 | To complete your account registration, enter in your Email Address and Password. Your password must contain eight or more characters with at least one upper case letter, one lowercase letter and one number. Tick the box that you confirm agreement with the Terms and Conditions. Click Create Account.  |
5 | The virtual RIW card will now be visible on the dashboard of the Vircarda App, and can be used when swiping into site, or if the worker is spot-checked on site.
To enable the card to be read by the RIW App or a Kiosk, select the Read Card option to present the smart QR code. The QR code is resizable by scaling the image using the -/+.
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Article link:
https://support.riw.net.au/support/solutions/articles/51000030433
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