It may be necessary to suspend an Employer Job Role which has been assigned to a cardholder, or to restore it once the issue has been resolved.  This article will provide instructions on how a Premium Functionality Employer can suspend or restore an employer job role.

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This instruction applies to the following RIW System User Roles:

• Employer Admin (Premium Functionality Employer)
• Employer Admin - No Payment (Premium Functionality Employer)

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Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 

Step 2: Search for People

On the main dashboard, click on the Search for People  shortcut.

 

 

 

Step 3: Search Criteria

Complete search criteria to find the cardholder and click on the Search button.

 

 

Step 4: Highlight cardholder

From the returned results, highlight the cardholder row and click on the Edit button.

 

Step 5: Employer Job Roles menu

Click on the Employer Job Roles tab on the left hand side of the page.

Step 6: Suspend the Employer Job Role

Click on the employer job role to be suspended to highlight the row, then click the Suspend button.  The Suspend Job Role box will appear for completion.  Once all the relevant information has been included, click on Save.

NOTE: The Case Ref Number is a mandatory field and requires a relevant internal reference.  Please do not include 'special' characters in this field. 

The employer job role has now been suspended.

Step 7: Lift suspension

If an employer job role suspension can be lifted, follow the instructions above to return to the Employer Job Roles menu. Highlight the suspended employer job role (which shows as suspended with the yellow warning triangle), and click on Lift Suspension.  Enter in the lifted date and the Authorised To Be Lifted By name, and click Save.

The employer job role suspension has now been lifted.

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000147225

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