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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How can a company update a cardholders emergency contact details?
This article details how a company can update the emergency contact details for an RIW cardholder in the RIW System.
This instruction applies to the following RIW System User Roles:
- Advanced Project Administrator
- Employer Admin
- Employer Admin - No Payment
- Helpdesk
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People
On the Main Dashboard, click on the Search for People shortcut.
Step 3: Search Criteria
Complete search criteria to filter the list to find the required cardholder and click on the SEARCH button.
Step 4: Edit cardholder
From the returned results, highlight the cardholder row and click on the EDIT button.
Step 5: Update emergency contacts
Click on the Emergency Contact tab on the left hand side of the page. Complete the fields. Please note that the Relationship field provides a drop down selection. Click on the SAVE button when completed.
The cardholder details have now been updated with the emergency contact details.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000147381
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