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How does a company monitor association requests?
This article details how to monitor pending, approved, rejected, and expired association requests for Rail Industry Workers in the RIW System.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on Association Approvals on the main dashboard
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3 | The Association Approvals screen will default to the Pending Approval menu, listing all association requests that are currently pending approval.
Refer to our article on How can a company resend an association request? if you need to resend a request. |
4 | The Approved menu lists all workers who have approved an association request in the last 90 days.
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5 | The Rejected menu lists all cardholders who have rejected an association request in the last 90 days. Where an association request has been rejected, you will be unable to view the worker's profile.
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6 | The Expired menu will list all cardholders who have not accepted an association request in the last 30 days. Cardholders under this menu will continue to be displayed for 90 days from the initial association request. If an association request needs to be resent, refer to How can a company resend an association request?
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Note: If a Rail Industry Worker swipes into a site that the company manages, and has a pending association request from the company, then automatic approval of the association request will occur.
Article link:
https://support.riw.net.au/support/solutions/articles/51000161044
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