Two-factor authentication (2FA) is used to improve the security of your myRIW account. It requires you to produce a combination of your RIW number and password, and one of the following authentication methods:

• Email security code
• SMS security code

You will need to authenticate your profile every day when you log in to your account, or more frequently if using in-private or incognito browsing.

For 2FA to work effectively, ensure your email address and mobile phone number is always up to date in myRIW. If you can't access myRIW to do this yourself, please ask your employer to update your details.

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This instruction applies to the following user role:

• Rail Industry Worker

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1	Go to https://app.riw.net.au/MySkillGuard/ and enter your RIW Number and Password. Click Login.
2	Choose an authentication option. In the example below, both SMS and email methods are available. If you do not have a mobile number associated with your RIW profile, only the email authentication option will display. It may take up to a minute for your security code to arrive. Try authenticating with an alternative method if you do not receive your code. TIP! If you sent the authentication code to your email, try looking in your junk mail.
3	Enter the security code delivered to your device and click Login.

Check out our tips and resolution steps if you haven't received your two-factor authentication security code.

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Article link:

https://support.riw.net.au/support/solutions/articles/51000305684

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