Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Two-factor authentication and myRIW
For 2FA to work effectively, ensure your email address and mobile phone number is always up to date in myRIW. If you can't access myRIW to do this yourself, please ask your employer to update your details.
This instruction applies to the following user role:
- Rail Industry Worker
Go to https://app.riw.net.au/MySkillGuard/ and enter your RIW Number and Password.
Choose an authentication option. In the example below, both SMS and email methods are available. If you do not have a mobile number associated with your RIW profile, only the email authentication option will display.
It may take up to a minute for your security code to arrive. Try authenticating with an alternative method if you do not receive your code.
TIP! If you sent the authentication code to your email, try looking in your junk mail.
Enter the security code delivered to your device and click Login.
Check out our tips and resolution steps if you haven't received your two-factor authentication security code.
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