Common rejected ID check reasons

Occasionally, an ID check can be rejected, and here are some possible causes:

Minor name issues

Spelling or spacing discrepancies between the RIW system and the verification document. For example:

• “Sam McDonald” has come from the RIW system but “Sam Mc Donald” appears on the licence.
• “Jack O’Meara” has come from the RIW system but “Jack Omeara” appears in the licence.

In each case, note the space omission/addition and the omission of the apostrophe. These ID matches will be rejected as the name cannot be verified as correct.

Statutory Declaration used in place of an official “Change of Name” certificate

A statutory declaration from an individual who has anglicized their name, instead of an official change of name document. For example: 

• “Nick Franklin” has come from the RIW system but “Nikolaus Franklin” appears on the licence.

It can be believed that he is known by “Nick” at work but considering the process defined, the ID check will be rejected as the ID and the name does not match.

Single Name

ID check was received with the same name in the first name, middle name and surname fields. For example 

• “Muhammad Muhammad Muhammad” ID only had “Muhammad Muhammad” as the first name and surname.

These ID matches will be rejected as the name cannot be verified as the correct match.

Hyphenated Name

Confusion around first and middle names. For example: 

• First name: “Anne”, middle name: ”Marie” coming from the RIW system and “Anne-Marie” appearing on an ID. 

These ID matches will be rejected as the name cannot be verified as a correct match.

Photo Issue

ID check was received with an incorrect or poor quality photo. Please see What standard is required for a RIW identification photograph? for more information. 

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030093

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