LOG IN
Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
How do I request a Virtual Access Card?
To request a Virtual Access Card, the cardholder must submit an RIW Service Request (when entering the Service Request, please select the cardholder category, and then RIW/Gallagher Virtual Access Card Request Form as pictured below).
The following details are required in the request:
First name
Last name
RIW number
Your RIW profile must also include your current mobile number and email address, as these will be used to send the activation details for the Virtual Access Card.
Once submitted, the request will begin the process of issuing the Virtual Access Card. The cardholder will receive an automatic confirmation email with links to helpful information about what to expect next.
If all details are correct and up to date, the Virtual Access Card (Gallagher Mobile Connect Credential) will typically be issued within 1 business day.
I have requested a Virtual Access Card, how do I download the app and link my card?
For a step-by-step guide on how to download the Gallagher App and connect your Virtual Access Card, please view/download the Virtual Access Card - Gallagher Mobile Connect guide.
This guide also includes information on recommended Apple and Android device settings.
Article link:
Did you find it helpful? Yes No
Send feedback
