There could be a number of reasons why a cardholder cannot access a site using their RIW card. 

  • The cardholder may not have a Primary Employer or a current subscription.  Both of these are required for a RIW to be active.
  • The cardholder may be missing a required job role or competency. Please check that all required job roles or competencies on the RIW profile are valid. Employer Administrators can view RIW cardholder profiles via the RIW system. RIW cardholders can view their profile via their myRIW account.
  • The cardholder could be missing a site specific job role or competency required for that particular site. Please check with the Network Operator or Contractor in Charge for specific site requirements.
  • The RIW cardholder may have a site, National or Network block placed on their profile.