How does a cardholder complete an ID check?

When a Primary Employer registers a new Rail Industry Worker (RIW) in RIW System, the cardholder will need to undertake an ID check as part of their onboarding. The worker will receive an email with a link to complete an ID check by our partner, Veritas. 

The Rail Industry Worker should follow the instructions and upload the required identification documents as per the requirements outlined in our article What identification documents does a cardholder require to complete an ID check?

Once the ID check process has been paid for and requested, the Rail Industry Worker will have 10 days to complete the application before the link expires. If they do not complete the ID check within this time, the Employer will need to purchase a new ID check and start the ID check process again.

An RIW card can not be ordered until an ID check has been successfully completed.

This instruction applies to the following user roles:

  • Rail Industry Worker


When a new RIW profile has been created by a primary employer, the Rail Industry Worker will receive the following email:


Before starting the application, you should have your identity documentation to hand.  Check what documents can be used during by referring to What identification documents does a cardholder require to complete an ID check?

Click on Start Application.


You will be taken to the Veritas website to undertake the ID check. 

Click on Continue.

NOTE: If you encounter a message such as Access Denied, please contact the RIW Service Desk on 1300 101 682 or
If you have trouble accessing the page, please try another browser or using incognito mode.


Enter your Date of Birth using the drop down calendar to verify your application and click Sign In.


On the Identity Check screen, you can check if your Employer has recorded your personal details correctly. These details must match those recorded on your identity documents.  

If correct, click on Yes and Continue and then Next.

If any of your details are incorrect, click on No and Continue

Please indicate which information is incorrect by ticking the box next to the item. Click Continue.

At Step 3, you can now update the incorrect information. Click Continue and then Next.

NOTE: If you mark the photo as incorrect, the following warning will display. Clicking on Report Issue will end the ID check and your employer will be requested to resubmit and pay for a new ID check.  


When you have confirmed your personal details, the Identity Check screen will display.

From the list located at What identification documents does a cardholder require to complete an ID check?, start uploading the required document(s). 

Click on the + Add a New Document.

In the Document Type drop-down, choose the appropriate documentation type to upload. If uploading a primary document, only one document needs to be provided. If you do not have a primary document, then one secondary and one tertiary needs to be provided.


In the following example, an Australian Driver's Licence will be used. The process is similar for the other document types.

Fill in the State of Issue, Licence Number, Card Number, First Name, Middle Name or Surname. If you need assistance to understand where to find the Licence Number and Card Number, please click on the Not sure where to find the different numbers on your card? link.

Middle Name:  If your document only uses the initial of your middle name, please include your middle name in full.

If you do not have a middle name and/or a surname, please indicate this by clicking on the I do not have a middle name and the I do not have a surname checkbox.

Upload a photo of the front and back of your identification document. Click on + Add image for multiple file uploads (up to 4 images can be loaded).

Click Save.


When you have uploaded the documents, click on Next.


Check and confirm that all the information lodged is accurate and complete.  If changes need to be made, click on the Edit button and make changes.  Once this has been done, click the Submit button.


The Form Complete screen will appear.  This confirms that the ID check has been lodged and is being processed.


If you submit an invalid or unverifiable document, you may be emailed to resubmit the document with the following email.

Click on Reupload documents and follow the prompts to log in with your date of birth.

On the Identity Check screen, refer to the onscreen advice regarding your document before re-uploading again.


Once the ID check has been processed, you and your employer will receive an RIW ID Check - Status Update email advising the outcome status of the ID check, whether successful or rejected.

Our ID check service partner Veritas references directly with government identification services (DVS), and if an exact match is made, the application will be processed almost immediately. If an exact match is not made, the application may require manual review which can take up to 10 days to process. 

For further information about ID checks that are rejected, please refer to How does a company manage a rejected ID check or resubmit an ID check?

Article link:

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.