What happens if a cardholder does not have a current subscription?


A Rail Industry Worker must have a current, paid subscription to use their RIW card. 


If a cardholder's subscription has expired, their data and profile will be unavailable to view and they may be denied access to site when presenting their RIW card to an Access Controller or Kiosk to swipe into a site. A paid subscription is considered a minimum requirement to use a RIW card.


Please contact the Primary Employer of the RIW cardholder to rectify the subscription status.


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029879


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