How can a cardholder update their contact details in myRIW?

Cardholders can update their personal contact details, such as email or phone number, by logging in to their myRIW account. Alternatively, cardholders can also message their Primary Employer to update their details.

This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)

Step 1: Log in to MyRIW

Go to and login using your credentials.

Step 2: Manage my Account shortcut

Click on the Manage my Account shortcut.

Step 3: Change Email Address

If updating an email address, the cardholder can click on the Change Email Address icon.

Enter your current password and change the email address to your new email address.  Click on the Save changes button.

Any changes to the email address in the myRIW portal will also update in the RIW System.

Step 4: Change Mobile Number

Click on the Change Mobile Number shortcut.

Enter your new mobile number.  Click on the Save changes button.

Step 5: Report Corrections

To report any other corrections to a cardholders profile, the cardholder can click on the Report Corrections shortcut available from the main dashboard.

Detail the corrections required in the Updated details section and click Send.  An email will be sent to the Primary Contact of the company with your requested amendments.

A confirmation message will appear advising an email has been sent to your Employer.

RIW Knowledge Centre Article Link:

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